Shipping & Returns (Terms & Conditions)
30-Day Money Back Guarantee
We want you to be fully satisfied with your purchase from us. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price*(see exclusions below), minus any shipping charges. The item must be returned in like-new condition, in original boxes, and with all paperwork, parts and accessories to ensure full credit. Return shipping costs must be pre-paid by the buyer. Any items requiring assembly may not be returned once assembled. Items that are visibly used, missing materials, or with damaged packaging will be subject to a 10%-50% re-stocking fee. "Open Box" specials are non-returnable.
* Customized "Build Your Own" products are not returnable or refundable under any circumstances. These products are under full warranty, in the event a damaged or defective part is received the part will be replaced at no charge.
These products include but are not limited to all Office Master, Neutral Posture, and Via Seating brand chairs, and all height adjustable workstations. Cancellation after 3 business days of orders for "Build Your Own" products mentioned above will incur a 50% cancellation fee.
Please contact us before returning any items to receive your Return Authorization number.
To calculate the shipping cost for your order first add the items you wish to purchase to your shopping cart where you can then use our quick shipping fee calculator. Shipping rates are based on the total weight of the products in your order. Many items in our store are eligible for *Free Shipping (applies to lower 48 states only, see disclaimer below).
* Free Shipping Disclaimer: for certain shipments of heavier items such as height adjustable desks and Big & Tall Chairs, that are shipped via freight truck to remote locations or locations without a loading dock, an extra shipping charge may be required to process the order. We will advise you promptly of any surcharge that may apply to your shipment.
Sales tax is only charged on orders being shipped to a NY address (8.625%).
Each product we offer requires a different amount of processing time before being shipped. On the product page of each item you will find the processing time required before shipment. Once your order is shipped you can expect to receive it in 1 to 5 business days if Ground service is chosen. UPS & Fedex do not count Saturdays and Sundays as business days.
Tracking numbers will be sent via email upon shipment when available.