Shipping & Returns (Terms & Conditions)
To calculate the shipping cost for your order first add the items you wish to purchase to your shopping cart where you can then use our quick shipping fee calculator. Shipping rates are based on the total weight of the products in your order. Many items in our store are eligible for *Free Shipping (applies to lower 48 states only, see disclaimer below).
*Free Shipping Disclaimer: certain shipments of heavier items such as height adjustable desks larger than 48” x 30”, and Big & Tall Chairs, that are shipped via freight truck and made to remote locations or locations without a loading dock, an extra shipping charge of up to $100 may be assessed to the order. Please advise if you are ordering any over-sized items mentioned above that advertise "Free Shipping", and you do not have a loading dock at the shipping location. We will advise you of any surcharge that may apply to your shipment.
Sales tax is only charged on orders being shipped to a NY address (8.625%).
Each product we offer requires a different amount of processing time before being shipped. On the product page of each item you will find the processing time required before shipment. Once your order is shipped you can expect to receive it in 1 to 6 business days if UPS Ground service is chosen. UPS does not count Saturdays and Sundays as business days.
Tracking numbers for all packages will be sent via email upon shipment when available.
30-Day Money Back Guarantee
We want you to be fully satisfied with your purchase from us. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price*, minus any shipping charges. The item must be returned in like-new condition, in original boxes, and with all paperwork, parts and accessories to ensure full credit. Return shipping costs must be pre-paid by the buyer. Any items requiring assembly may not be returned once assembled. Items that are visibly used, missing materials, or with damaged packaging will be subject to a 10%-50% re-stocking fee. "Open Box" specials are non-returnable. Please contact us before returning any items to receive your Return Authorization number.
*Certain customized "Build Your Own" products are not returnable under any circumstances. These products include but are not limited to all Office Master, Neutral Posture, and Via Seating brand chairs, and all height adjustable workstations.